You missed more real-time responsiveness
You have great software with features that fit a remote workflow well, and your team has been generally responsive when contacted. What I noticed, though, is that immediate responsiveness to access issues or login problems could be improved. When I faced an occasional problem accessing the calling tool, I had to wait a bit longer than I expected for help to get resolved. This delay sometimes slowed down my setup or training progress, which could be frustrating. I value the way your updates happen automatically and keep things fresh without manual intervention. You’re doing well in ensuring everything runs smoothly once set up, but instant responses to access issues would make a big difference. The sign-up and payment processes were straightforward and invoicing was clear, so no remarks there. It’s just that extra bit of promptness in addressing access concerns that felt missing, though your staff did their best once on the call. I am confident using the software mostly, but better real-time support would raise the experience to the next level for me.