You missed matching my work hours completely
You promised a seamless fit with my actual working hours before I purchased the software and training, but honestly, that was not my experience. I work evenings and late nights mostly, but the hours during which support was available did not align with my schedule at all. I tried to get in touch for some clarifications right after signing up, but nobody seemed reachable during the times I was active. This mismatch between your offered hours and my working routine caused me a lot of frustration because I couldn’t use the dialer tools or get help when I needed to set up the database feature properly. Additionally, the automatic updates often occurred without notice and sometimes during my most active hours, which disrupted my workflow. The training sessions were scheduled strictly during daytime, making it difficult for me to attend given my commitments. The sign-up and invoicing process were straightforward enough, but unfortunately, that could not compensate for the core issue of scheduling compatibility. I felt that my specific needs as someone working irregular hours were overlooked. Overall, the experience left me disappointed because the service did not fit into how I work daily. Since being able to access support and tools when I am actually working is crucial, and that was not facilitated here, I would advise you to reconsider how you align your offerings with different customer schedules. As it stands, this service is not well suited for my working hours or lifestyle.