You missed key details in your sales process
The sales and pre-purchase experience was mostly smooth, but what really stood out was the lack of detailed information when things went wrong. I expected a clearer communication from you on how to handle technical glitches or payment hiccups before buying. Instead, some aspects felt a bit vague, and I had to reach out to support several times to clarify issues that could have been proactively explained. While the onboarding process itself was well-structured, this absence of upfront transparency reduced my confidence initially. You could improve by providing more comprehensive guides or FAQs about potential problems buyers might face. It's not a deal-breaker, but a more robust pre-purchase support approach would make clients feel more reassured and help avoid confusion during sign-up and invoicing stages. Overall, the flow was fine but leaving out some critical info on what to expect during trouble periods was definitely a gap.