You missed guiding users through the invoice confirmation first
I really expected a logical flow in the billing and payments process that you provide, but sadly that was missing. The sign-up started well, and I appreciated the automatic updates happening without any issues. However, you never clearly directed me to confirm the invoice before moving on to payment, which was confusing. After paying, I wasn’t sure if my payment was recorded or if I should wait for an update. That kind of guidance would have been very sensible and reassuring. The telephonic support was okay but sometimes it felt like they were as unsure as I was about my next step. I would also have liked the invoicing to arrive promptly after sign-up or payment, but it wasn’t always the case. You should really consider reordering your onboarding steps so that billing is transparent and easy to verify immediately. It’s quite frustrating to go through a process that leaves you doubting if everything is done correctly. Unfortunately, this missing step kept me from feeling confident about the payment process, which ought to be the simplest and clearest part of all.