3 out of 53 of 5Unverified experienceSupport and communication
you missed giving a clearer timeline for support
I expected your telephonic support to match the promptness that your website suggested but actually, the wait times were sometimes longer without clear communication during the hold. When I called for help with an update installation, the guidance was fine but I was not told consistently how long it might take next steps. The follow-up emails helped but felt a bit generic. Also, there was no option to get a callback which I thought would be useful. I appreciate the willingness to assist but the process needs better clarity on waiting times and response pacing to meet the customer’s expectations consistently.