You missed fitting the software hours to real-world work
I like the features you offer, but the access times suggested don't always match the actual hours I work in my day. It’s unclear why the software limits usage at certain times when I am ready and able to use the tools continuously. The dialer and calling tools definitely function well when I’m logged in, but sometimes I get locked out or see odd messages about scheduling that don’t fit my day’s flow. Your database feature is helpful once I have access, but those unexpected restrictions disrupt my plans. You might want to reconsider how the access windows are configured to better suit people working different shifts or hours.