You missed explaining the invoicing details clearly
I want to be direct here: the explanations you provided around the payment process were not clear at all. When I signed up and awaited my invoice, I was left guessing about the timings and what kind of invoice format to expect. This lack of clarity made it difficult to organize my own accounts properly. The onboarding flow introduced some useful software features, but step-by-step guidance on payments was sparse. You could improve by outlining the invoicing cycle better and what to expect in billing communication. On the plus side, the telephonic support staff did respond when I called, so at least there’s a way to get help, even if it was delayed sometimes. Still, clearer upfront information would reduce calls and make the sign-up process feel more trustworthy. Overall, I’m disappointed by how much you left unexplained about payments, which I think should be straightforward.