You missed explaining ongoing efforts in setup
When I was going through the sales and pre-purchase information, I found some parts very clear, especially about the basic setup. You provided enough detail about the initial onboarding and the main software features which helped me understand what to expect. However, what seemed missing was a clear explanation of what parts of the setup are one-time and which components require ongoing maintenance or updates to keep everything running smoothly. For example, I noticed after I started working that some of the database configurations needed regular attention, but I hadn’t been told about that upfront. The automatic updates are great, but there was little information about how often these happen and whether I need to do anything each time or if it’s fully automated. It made me guess a lot about continuous effort involved once I signed up. Generally, I think you could be more transparent about the ongoing workload versus initial setup commitments so that users like me can plan better. At the same time, the initial sales flow was straightforward enough and helped me decide quickly, just this detail about what keeps happening behind the scenes would be useful to add.