You missed crucial support hours I need
You need to realize that your support hours do not match the actual work hours of professionals like me. Every time I tried to call for help during my working schedule, the lines were either busy or completely offline because your support window just doesn’t align with the Indian workday requirements. It feels like there’s no understanding of when users need assistance the most. The software’s dialer and database features are decent, but when any issue arises, I cannot get quick problem-solving support which frustrates me immensely. I rely on telephonic help to keep my workflow uninterrupted but your team isn’t reachable at those critical times. Signing up and handling invoices went okay, but the support availability needs serious improvement. Without proper support during working hours, it’s almost impossible to maintain smooth remote operations or fix any glitches promptly. You should reconsider adjusting your assistance timings or provide an alternative for urgent cases, because currently, your support does not fit what users like me actually experience in our day-to-day remote work hours.