You missed crucial support elements
I want to be upfront about my experience with your support services – it honestly did not live up to what I expected before signing up. At first, I assumed there would be stronger communication channels and more proactive assistance, but that turned out to be lacking. Your telephonic support did connect me eventually, though the response times were often slow, leaving me in limbo when I needed quick fixes during onboarding. What I thought would be a smooth chatting or call experience to quickly resolve questions turned out to be frustrating and sporadic. I also anticipated better guidance to help me navigate your dialer and database features more effectively, but I often felt lost despite the training. It’s worth mentioning that the automatic updates worked fine, and the software was stable otherwise. However, the lack of clear communication and delayed support responses meant I could not fully benefit from these features. I expected transparency in invoicing and payment steps, but the sign-up process was awkwardly paced and not as straightforward as advertised. Overall, your support missed key points that matter most to users new to remote workflow software, and this gap negatively affected my onboarding experience and confidence in using your tools daily.