You missed crucial preparatory steps in the sales process
You made the sign-up and payment stages too rushed and did not clearly explain what features I would get access to next. The sequence felt out of order considering I had to select training packages before fully understanding the software interface or the database capabilities. It was confusing to commit payment before even trying the dialer or seeing how the calling tools integrated with my workflow. As a result, I wasn’t sure if I was paying for what I truly needed. The onboarding steps, which came after payment, should have been used to demonstrate the product more clearly first. Right now, the pre-purchase stage leaves buyers guessing and potentially hesitant. The invoicing was handled decently, but since I had doubts about what I was purchasing, that felt secondary. Your sales flow would be better if you let customers experience or preview key software modules and training before they move to payment. Without that, many will struggle to justify buying access. Overall, your ordering steps lack the logical flow and product description necessary for confidence during purchase.