You missed clear guidance to get users started fast
Honestly, the biggest frustration was how long it took to really get going using the software. You expect some ramp-up, but what was missing was clear communication early on about what steps were essential to launch smoothly. The training materials touched on basics but left me guessing about connecting the dialer properly with the database and understanding the calling workflows. I found myself repeatedly having to call support just to clarify things that could have been front-loaded in onboarding. Your telephonic support was okay once I got through, but delays in initial responsiveness slowed progress significantly. I felt some instructions could have been better formatted or delivered before the software updates changed key features during my setup. Also, the sign-up and payment procedures were straightforward, but not enough orientation was given to what users should expect next. Overall, you need to improve the initial user interface guidance and early support timing if you want to reduce this confusion and help customers get productive faster.