You missed clear guidance before purchase
When I first looked at WFHI, I expected a clear explanation of what features are included and how to use them effectively right from the start. But you left a lot for me to figure out on my own. The sales process didn’t provide enough detailed information about the calling tools and how the dialer functioned in day-to-day operations. I had to explore the database integration by trial and error, which was frustrating and time consuming. The onboarding flow was somewhat confusing without proper step-by-step guidance. Support was okay once I reached out, but initially I wasn’t sure who to contact with my queries. The sign-up and invoice process was straightforward, though, which I will give you credit for. Still, I think you could improve by being more transparent and explanatory before purchase, so buyers know exactly what to expect. Relying too much on the customer to work out the system can lead to lost interest or misunderstandings about the software’s capabilities. If you improve the pre-sale communication and training preview, it would make the overall experience much better for new users like me.