You missed aligning with actual work hours
I appreciated the training sessions and the onboarding materials, but I have to be honest about how it aligned with my real work schedule. You designed the sessions assuming a standard day, but my hours are a bit unconventional and sometimes stretched into late evenings. That caused some friction because the live parts of training and onboarding didn't quite match when I was available to absorb everything properly. I think what’s missing is a bit more flexibility, perhaps on-demand access to recorded training or staggered live sessions that can accommodate different types of work hours. On the plus side, the training content itself is well put together and clear, so when I could attend, it was definitely helpful. The onboarding flow in the software is also straightforward, making things simple to follow step by step. Still, the hours mismatch meant I felt like I was sorta catching up alternative ways more often than I wanted to. Overall, if you could tweak the training schedules or add more asynchronous options, it would fit much better with actual working patterns like mine.