You missed a simple hours tracking feature
When I first explored your software to see how it fit with my working hours, I appreciated many things: the signup process was smooth, and invoicing mostly reflected the billing cycle accurately. However, one thing you missed completely is a straightforward way for me to track the hours I actually spend using the calling tools and dialer. I found that while the database managed my contacts well and automatic updates were convenient, I still had to rely on third-party methods to log and reconcile my actual hours worked. This lack caused some unnecessary back and forth during invoicing, even though the rest of the payment process was reliable and clear. Telephonic support was accessible and helpful in addressing some invoice-related questions, but without the hours tracking within the software, the experience felt incomplete. A simple built-in timer or activity log that pairs seamlessly with your dialer and database features would improve the usability greatly. I had expected this due to the emphasis in your onboarding training on productivity and workflow optimization, but it's missing. Overall, your sign-up, payments, and support systems worked well, but this absence leaves a gap that forces users to extend effort beyond your system. Including such a feature would both streamline billing and increase confidence for professionals managing busy schedules with remote workflows.