You missed a proactive follow-up step
Your support team was quite responsive whenever I called, and that definitely made me feel at ease with using the software. The telephonic assistance was helpful at getting me unstuck from technical snags related to dialing and to the database management. I appreciated the automatic updates happening quietly in the background, which meant fewer manual fixes and an overall better experience. What I felt was missing was a more proactive outreach from your side after the initial setup. Some kind of scheduled check-in or a walkthrough call a week in would have boosted my confidence even further. Instead, I had to keep following up myself when I needed extra guidance. Even though the software itself and your support left a good impression, adding that little extra touch would make the experience more complete and feel far more partner-like. Hoping to see that next time around when I’m back for additional training or upgrades.