You missed a crucial step in problem handling
I expected the sales and pre-purchase process with your software to run smoothly, but while some parts worked well, others were lacking. The initial sign-up was straightforward and the onboarding flow began without issue, which I appreciated. However, when things went wrong with the call dialer integration during my trial, I found that the troubleshooting guidance you provided was incomplete and delayed. It felt like the support system was not fully prepared to address unexpected problems quickly. The automatic updates also seemed to introduce minor bugs that complicated my setup instead of improving it. On the positive side, your payment and invoicing system was clear and practical, helping me get past the initial hurdles without confusion. Overall, the experience left me feeling that you could have done more to smooth out the rough patches I encountered, especially regarding how the software handled errors and recovery steps. I am hopeful future iterations will fix these critical gaps.