You missed a clear payment sequence
You need to reconsider the order of billing and payment steps because it was very confusing. The entire process of signing up, creating an invoice, and then making payment didn’t follow a sensible flow to me. I found myself waiting for invoice details after payment, which made no sense. Automatic updates kicked in without much notice, adding to the confusion since I wasn't sure if payments were linked to software activation. Ideally, the invoicing should come neatly before the product access, making everything transparent. But with this setup, I was left frustrated trying to track whether my payment was registered and what to expect next. Your software and training might be fine, but the payment flow needs a clearer, more user-friendly structure to avoid this confusion going forward.