you miss covering support hours inline with my own
I need telephonic support mostly in the early mornings and late evenings since that's when I get the most time to work. Unfortunately, your support hours didn't align well with those specific times I actually work. During those hours when I needed assistance, support was either unavailable or response was delayed significantly. This created a problem when I was troubleshooting issues with the dialer and database integration. That said, the training and onboarding guides were thorough and helped me understand most features, reducing my dependency on support. Automatic updates were generally smooth and made no disruptions during my active hours. Invoicing and payment processing was timely and well-structured, so those aspects worked well within my schedule. What’s missing mainly is a more flexible and extended support window that fits diverse working hours better. I found myself often having to plan calls or queries around the available support slots rather than the other way round. Better alignment with customer working hours could improve overall satisfaction and usability for people with atypical schedules like mine.