You might want to think twice if you’re totally new to remote work
I won't sugarcoat it: the onboarding training left me a bit unsure rather than confident by the end. Honestly, some modules felt rushed and didn’t cover the practical aspects enough. I understand you want to get trainees using the software quickly, but I felt it was more like an overview than proper skill-building. For someone like me who was new to this kind of remote workflow, I don’t think the training matched what I needed to feel truly ready. It wasn’t all bad though—the explanations about managing the call dialer were clear and I liked having access to the telephonic support. However, if someone isn’t familiar with this workflow already, you might struggle with this package. I think the program suits those who already have at least some experience and just want software and tools to organize their work, but beginners might find it challenging to catch up at the start.