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WFHI review

You might not want this if you dislike long waits and repeats

1 out of 51 of 5Verified purchaseBilling and payments

You might not want this if you dislike long waits and repeats

I found the billing and payments process quite frustrating to deal with. From signing up to getting my invoice sorted, there were several instances where I had to repeat the same details multiple times to different support people. It felt like no one had a full overview, so I was passed around and asked to wait while things got 'checked'. Every time I called telephonic support, I ended up on hold or shuffled between people before anything useful happened. For someone who values quick and smooth payment processing, this system would be a major disappointment. If you are patient and don’t mind waiting, maybe you can manage it, but I think this kind of process suits only those who have time to spare. For me, it was an unnecessary hassle that slowed down what should have been a straightforward setup. I wish the company would streamline invoicing and communication protocols to save customers from this repeated runaround.

Ranjana JainMizoram, IndiaExperience: Published:
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Verified purchase

The reviewer's payment for a named WFHI plan was matched to a WFHI record.

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