You might not suit those expecting logically ordered support steps
From what I experienced, your support process does not always follow a clear or logical order, which might not suit everyone. When I reached out for guidance, the steps provided sometimes jumped between topics like database management and dialer setup without completing one fully before moving to the other. This made it confusing to track what to do next. That said, the support was polite and tried to be helpful, but the order of instructions often felt jumbled. For someone who learns best through step-by-step sequences, this could be frustrating. On the positive side, the software itself is functional, and the training material is accessible even though I had difficulty matching it with the support calls. The payment and invoicing system were straightforward, which was helpful during startup. If you are comfortable with figuring things out independently and can manage some disorganized support interactions, you might find this product useful. But if you prefer streamlined and logical stepwise assistance, this may not be the best fit. I personally struggled to get consistent guidance from your team due to this lack of structured approach.