You might find the support quite reassuring, but not for everyone
I think the telephonic support offered is quite good if you are someone who prefers having direct guidance over calls. It made me feel more confident after the initial training because I knew help was just a phone call away when using the database or dialing tools. That said, if you're more experienced and prefer self-directed learning, you might find the support somewhat basic or slow. The priority assistance feature was helpful but not always immediately available. The sign-up and payment process was straightforward, so no worries there. In my opinion, this setup suits those who want ongoing support to get past hurdles but may not be the best fit if you rely exclusively on independence. For people who expect fast-paced responses, you might feel a bit let down. Overall, your confidence with the software will depend on how much you value speaking to someone directly versus doing everything solo.