You met my expectations mostly but some things felt off
I was looking forward to how your sales and pre-purchase process would work, and honestly, you kind of hit the mark. The information on your website and call scripts mostly matched what I expected. The labels and descriptions around pricing and features were clear enough to help me decide without second guessing much. Still, there were moments when I felt some wording wasn’t super tight, which made it a bit confusing whether certain add-ons were included or had hidden costs. I think more upfront clarity there would help users like me avoid the extra back-and-forth. Also, the onboarding steps took longer than I thought they would, which was a little frustrating since I was eager to dive into the software. But once I got past the initial setup, things ran quite smoothly day-to-day, so I appreciate your efforts there. It’s a good balance between good and not-so-good, really.