You make us figure out most stuff ourselves
In my experience, the training and onboarding process mostly laid out the basic framework, but I found that I had to figure out quite a bit on my own. The initial tutorials were helpful in getting started, especially with logging in and navigating the dashboard. However, when it came to using the calling tools and database features in detail, the instructions weren’t comprehensive enough. I often had to experiment with the dialer settings to see what worked best in real use. You do have a support team, which was reachable by phone when I needed clarifications, but I would have preferred more thorough guidance upfront. Automatic updates sometimes changed the interface slightly, and those changes weren’t always clearly communicated through the training materials. That meant I had to spend time adjusting rather than efficiently continuing my work. If you provided more detailed walkthroughs especially for the advanced features and notification about updates, I think users would need to work less independently and get more from your software from the beginning. Overall, the onboarding is functional but leaves room for better proactive help.