You make onboarding unnecessarily tiring
You need to be clearer in your training materials. The onboarding steps are explained, but in a way that makes me spend a lot of extra time figuring out what to do next. It felt like I was reading instructions that assume I already know the system well, which I don’t. The videos sometimes jump over essential parts without properly explaining them. Also, the flow for importing data into the database was confusing, and the dialer set up needed multiple restarts before it worked. One positive thing: the auto-update feature worked smoothly, so I didn’t have to manually check for software fixes. However, overall, the lack of clear instructions and the repeated need for trial and error made the whole experience more difficult than necessary. I expected easier onboarding from a paid service like yours. You really should put more effort into making the training intuitive and less frustrating if you want users to start strong.