you made this process unnecessarily complicated and frustrating
I’m disappointed because accessing the software was supposed to be straightforward according to your explanations, yet every step felt confusing. The training didn’t clarify how some features worked, especially the dialer and database tools, leaving me uncertain about how to proceed without calling support repeatedly. Your documentation was vague and complicated, not what I expected when I signed up. Getting invoices and making payments could have been smoother if the instructions were clearer. Frankly, it took a lot more time and effort than I anticipated just to figure out basic functionalities. I expected a seamless onboarding flow but instead was stuck trying to decode the software on my own. If you want satisfied users, you need to improve how you explain things because as of now, it felt like running in circles.