You made the whole pre-purchase process unnecessarily difficult
I reached out expecting quick and clear responses but found the opposite. You barely replied to my queries, and when you did, answers were vague and unhelpful. It felt like I was chasing you just to get basic information about pricing and software features. The sign-up and payment process was confusing because the invoicing details were not clear upfront. I had to call support multiple times with little success, and the telephonic assistance was inconsistent at best. I even noticed delays on updates being applied, which affected my ability to test the software properly before deciding. Honestly, after such a frustrating experience, I’m not confident about continuing or recommending your services. The effort I had to put in just to get simple answers was exhausting, and it showed a lack of professionalism on your side. This was definitely not the experience I expected at all.