You made the telephonic support okay, but database docs were missing
Your telephonic support actually helped when I struggled with the dialer setup. The agent was patient and gave straightforward instructions which addressed the immediate problem well. However, I found myself looking for more detailed guidance in the documentation about the database feature because that section is sparse. I had to experiment quite a bit to understand how updating and filtering records would work in my workflow. It feels like you put more effort into the live support than into comprehensive materials that could reduce those calls altogether. Still, I appreciate that when I did need to phone, the help was easy to reach and generally competent. I just think better support docs would make the whole experience smoother and reduce the learning curve on my end. The invoicing was clear and the sign-up process was pretty seamless, so from that perspective, you did well.