You made the process easier than expected with good results
I want to say thank you because you made onboarding fairly easy, and the result is I’m up and running more quickly than I thought I would be. I do want to point out a small issue though: there was a bit of repetition in the training, with the same topics coming up repeatedly. That made me feel like time was being spent on things I already understood, which wasn’t always necessary. Also, sometimes I had to wait a little longer than expected for scheduled sessions or responses during training, which stretched the timeline. Despite that, the overall outcome is positive because I’m able to use the dialer and database features smoothly now, and the software integration is working well within my workflow. I believe if you could tighten the schedule and reduce repeated content in training, new users might find it more efficient. But even with these things, the onboarding did prepare me properly, and I feel confident moving ahead. So the end result matters most, and on that front, you’ve done a good job getting me settled in for daily use.