You made signing up easy but onboarding took longer
I want to address how your system managed the training and onboarding process. Signing up was smooth and the payment process was accessible with clear invoicing, which I appreciated. However, the time it took to get fully operational felt longer than expected. The initial software access was granted quickly, but advancing through the tutorials and learning all the dialer and database functions required a lot of time and effort on my part. I found some training modules less clear than others, which slowed me down until I raised questions with your telephonic support. That support was responsive and helpful, yet my overall journey to feel confident using all features took multiple days instead of a few hours as I had hoped. Automatic updates during this time also meant some steps changed mid-training, which you might want to refine so new users don’t get confused. So, signing up worked well but getting fully set up with all aspects of the software took longer than planned in my experience.