You made onboarding more effort than needed
Honestly, the training and onboarding process could use a serious rethink. I found that a lot of the setup was one-off, meaning once I got it done, I didn’t have to redo it much. That was fine, but what really frustrated me was how inconsistent the ongoing parts were — it felt like I had to constantly adjust to new tools and changes without clear guidance from you. You say the training prepares you for continued use, but I felt left hanging for a lot of the finer details after the initial setup. The time and effort to even understand what was needed each day was draining. Your communication wasn’t always clear, leaving me to figure out parts on my own, which shouldn’t be the case. I admit one thing that's good is the software itself, once I got used to it, ran fairly smoothly but getting there was a challenge. Please consider making the onboarding less one-time and more supportive for the whole duration; it would make a difference, especially for people like me trying to get comfortable with remote workflows.