4 out of 54 of 5Verified customerSupport and communication
You made me work to fix what went wrong
You handled the initial hiccups in support fairly well, but I felt I had to push a bit to get things moving efficiently. When issues arose with my account setup and training modules, your team responded but sometimes it took a follow-up call to escalate the problem. I expected a smoother resolution with less back-and-forth. While the staff were polite and knowledgeable, the communication could have been more proactive on your end to prevent confusion. Fixing errors in the billing and software access required active involvement from me, which was a bit tiring. I think you have the capability, but it needs a stronger process to handle these mishaps so I don’t have to do as much legwork.