You made me work harder than I expected
Before purchasing, I had certain expectations about how intuitive the sales and pre-purchase information would be. However, what I found was that you required more effort from me than anticipated. The documentation was not very comprehensive, and I spent considerable time just understanding the features of the software, such as the database integration and how the calling tools were supposed to operate together. Your sign-up and invoicing system was functional but not particularly user-friendly, causing some delays. Automatic updates sometimes happened without clear communication, which disrupted my workflow occasionally. Telephonic support was mostly available but I had to call multiple times to get issues addressed. Overall, using your service involved more of my own work figuring out processes than I was led to believe before committing. This effort level impacted how I viewed the product in relation to what I had expected going in.