You made me work hard to understand billing
You really should have made the billing and payment process clearer from the start. I found the instructions confusing and hard to follow, which added unnecessary frustration to the whole experience. I had to spend a lot of time calling your support team just to figure out how invoicing worked and when I needed to make payments. Despite several attempts, your explanations were often unclear or incomplete, so I was left uncertain about what was expected. The payment system itself was okay once I understood it, but getting to that point took far too much effort. This added stress could have been avoided if you provided straightforward documentation or a better onboarding flow for billing. Overall, I feel like you made me work much harder than expected to understand something that should have been simple and transparent from day one.