You made me work hard to get clear answers
I approached your sales team with several questions about the software and services before deciding to sign up. However, I found the process to be more effortful than I expected. There were times when my inquiries had to be repeated or escalated before I received satisfactory responses. Some explanations felt incomplete or too generic, leaving me uncertain about certain features. It seemed like a back-and-forth where I had to be persistent to extract the details I needed. Despite this, the sign-up procedure itself was relatively straightforward. After finally getting the necessary information, I could see that the training and support setup were in place, and that gave me some confidence. But honestly, the amount of effort required to get those clarifications was considerable. If you could streamline pre-purchase communications and provide clearer written details upfront, it might reduce confusion for future customers. As it stands, I would say you need to make it easier for people to evaluate your products without having to chase answers so much.