you made me wait too long on the call
you really need to improve how you handle potential customers. my experience pre-purchase felt like a never-ending loop of repetition. i called in, and after waiting quite a while, all i got were the same few pieces of information over and over. it was frustrating trying to get my questions answered. i just wanted some clear details about your services, but it seemed like no one had the authority to provide anything more than the basics. once i repeated my questions a few times, it felt like i was going in circles. also, waiting for callbacks was tedious—they didn’t come when promised, leaving me hanging for days. you should really consider streamlining your process to make it more efficient for people. it shouldn’t take so long to get relevant information. overall, my experience with your sales side really turned me off from wanting to pursue things further. it felt out of touch and not respectful of my time at all.