You made me wait and repeat things too often
I want to be clear that I value support, but the communication experience left me frustrated. When I called for telephonic assistance, I felt like I had to repeat my issue multiple times to different agents before I got proper help. Also, waiting on hold took longer than I expected, which affected my productivity. While the support staff did eventually help, the process lacked efficiency. If you could streamline the interaction so that the first person understands my problem fully, and reduce wait times, it would make a big difference. I appreciate the effort, but right now the support is good but not quite user-friendly in terms of speed and continuity. This made me hesitate to rely heavily on phone support during busy times, which is a drawback for this kind of remote workflow software.