You made me spend time figuring things out
You offered a lot of information early on, but honestly it took me a while to really get what I was signing up for. The sales team was friendly and tried to be clear, but some details about the software’s features and the training weren’t explained as straightforwardly as they could have been. It felt like I had to dig through emails and ask questions multiple times before I fully understood what the onboarding process would involve. That part was quite frustrating because I wanted to hit the ground running. On the plus side, once I got access, the software itself was intuitive enough, and the training modules helped break down the main workflow steps. So, your product and services have potential, but the way you communicate pre-purchase needs a bit more work. I appreciate the effort but hoped it would be simpler upfront.