You made me spend hours sorting out your support mess
I really expected a straightforward experience but your support system made things unnecessarily complicated. Every time I faced an issue with the dialer or database, I had to spend a lot of time just trying to explain the problem to your team. There was no clear guidance given, and often I felt like I was being passed around. On top of that, automatic updates broke some features which you didn’t notify me about beforehand. I had to call multiple times, and your telephonic support was anything but helpful. Often, I waited on the line, hoping for a quick solution, but ended up frustrated. The sign-up and payment process was initially okay, but when problems arose, you didn’t communicate effectively. Frankly, you made me put in way more effort than what should be necessary for software and training that I paid for. Support is supposed to make things easier, but with your system, I felt like I was the one fixing your mistakes. I don’t think I’ll be using WFHI products again because of these support issues and communication gaps.