You made me solve everything myself, not cool
Honestly, your support really tested my patience. When I first faced issues with the calling tools and dialer setup, I expected at least some guidance. But instead, I was thrown into the deep end with hardly any help. I had to figure out most of the software's complex features and the database integration all by myself. It felt like your automatic updates created new problems that I wasn't prepared for, yet there was no proactive communication from your side. The invoicing and payment process wasn’t straightforward either, and your telephonic support didn’t offer much clarity. It took a lot of my time and effort to even get basic functions running. This kind of experience is frustrating because as paying customers, we rely on your support team to make transitions smoother. Instead, it felt like I was left alone to troubleshoot everything. You really need to improve your communication and assistance before expecting better user satisfaction.