You made me put in more effort than needed
I have to say, your explanations during support were confusing at best. I reached out multiple times to understand the invoicing and payment steps, but it felt like I was walking through a maze each time. You could have been clearer on what needed to be done in sequence. At one point, I felt I was left to figure out the calling tool setup alone without sufficient guidance. While you did provide some telephonic support, the information was inconsistent and hard to follow. It took a lot more effort on my part to comprehend your updates and how they affected my workflow. The onboarding was not as straightforward as promised, and communication from your side didn’t help clarify the process. The good part was that the software itself has potential, but your explanations made the entire journey unnecessarily complicated. Please invest in making your communication clearer and less frustrating for new users like me.