You made me put in more effort than I expected
I expected the training and onboarding to be more intuitive and less time-consuming, but you made it feel like a bigger effort than I had anticipated. The initial steps were not clearly laid out, which led to confusion when trying to set up the calling tools and access the database feature. It took me longer than I thought to get a grasp of how automatic updates would affect my workflow. While the telephonic support was somewhat helpful, I felt I had to push hard to get clear answers. The training content didn’t quite match my expectations from before signing up; it seemed basic in some areas yet skipped over important specifics I needed. Your invoicing and payment process was probably the smoothest part. Overall, I think the entire process demanded a level of patience and time I didn’t sign up for, and it drained more energy than I’d hoped.