You made me put in extra effort to fix issues
When I encountered problems with the dialer and support system, I expected straightforward help, but that wasn’t always the case. You did support me by phone, but it took quite a bit of my time explaining the details multiple times until someone understood the issue. The communication wasn’t as prompt or clear as I hoped when things went wrong, which forced me to chase updates instead of having them come naturally. On the positive side, your team remained patient and eventually helped me get back on track, but it required persistent effort on my part. It felt like I had to put in almost as much work as for my own tasks to get issues resolved. If support could anticipate problems better and respond more proactively, that would improve the experience significantly. Right now, some attempts to solve the issues are working, while others are still slow to resolve.