you made me put in extra effort but it was worth it
I want to be upfront that navigating your training and onboarding wasn’t as effortless as I hoped it would be. You provided good materials, but sometimes finding exactly what I needed felt like digging through layers of info. The search function and categorization could use a little polish to avoid that feeling of losing time. It definitely took me some repeated attempts and calls to support to piece together the right steps, and to figure out how the dialer and database features interact. However, once I committed the effort and got familiar with the system, I could see how well all the parts worked together to support remote workflows. I respect your design and the updates that keep things fresh and relevant. My criticism is just about the initial learning curve and how to locate resources quickly. If you can shorten that path, more users would probably feel confident earlier on and have an even better experience with the training.