You made me put in effort before it got going right
I want to be honest about how long it took to really get started with your software and services. At first, signing up and getting through the initial steps was not too difficult, but then I ran into some delays because the invoicing and payment process took longer than I expected to reflect correctly in my account. This slowed down access to features like the calling tools and the database, which was frustrating since I was eager to begin training and onboarding. Once all that was settled, the automated updates worked well, and the training content became easier to navigate. Still, I think you could streamline the pre-purchase flow better so new users don't have to jump through so many hoops before they can fully use the software. I appreciate that you provide support, but smoother initial setup would save everyone time and stress. Overall, your product is useful, but it felt like quite an effort at the start.