You made me put in a lot of effort to get support
I must say, I found the support much less responsive than I anticipated when I signed up for WFHI software. The telephonic assistance was hard to reach and sometimes unclear, which made troubleshooting difficult. I had to repeatedly follow up several times before getting useful answers, which was quite frustrating. The onboarding process promised a smoother introduction to the calling tools and database features but I found myself mostly figuring things out by trial and error. Automatic updates sometimes disrupted work instead of making it easier because there was no clear communication beforehand. The billing system was straightforward but the guidance on payments and invoice understanding lacked. If you want your users to feel supported, the current setup made me feel neglected and compelled me to invest extra time and effort that I had not planned for. Such a level of support does not match the expectations set during sign-up or training, which emphasized priority assistance. I hope you reconsider how you manage direct communication with customers because this experience was taxing and avoidable if support were more proactive and clear.