You made me jump back and forth way too much
Look, the sequence of steps you have to follow to access the software just didn't make sense. First, I had to sign up, which is normal, but then you asked me for payment details before I fully even saw the dashboard. That’s weird. After paying, I had to go back to some training modules which really should come before unlocking the calling tools. It felt like I was going in circles, having to re-enter info or wait around for automatic updates to finish before moving to the next step. You should really rethink this onboarding flow because it took much longer and required more effort than it needed. Also, the labels on the database features weren’t intuitive, which just added to the confusion. Honestly, it was a lot more frustrating than it had to be just to get access to the stuff people actually want to use first.