3 out of 53 of 5Verified customerSupport and communication
You made me figure out quite a bit on my own
From the start, I found that I needed to work out many parts by myself — the dialer setup wasn’t straightforward and the details in the database required trial and error to match my needs. Your training provided some guidance but I often had to call support and wait for answers about automatic updates and invoicing steps. It felt like more effort than expected just to understand the flow. While telephonic support was eventually helpful, it often required patience to get a clear resolution. Overall, I’d say you could look into simplifying the self-explanatory parts to reduce the time and effort customers put in.