You made it unnecessarily difficult to get help
Your telephonic support was frustratingly slow and unhelpful. I contacted you multiple times to resolve some issues, but your response times were poor. When I finally connected, the assistance provided was minimal, requiring me to explain the problem repeatedly to different agents. The lack of effective communication made it a drain on my time and energy. Meanwhile, the software continued to have glitches that I could not fix because your support wasn’t responsive. The ticket system felt inefficient and often lost my queries or delayed the follow-up. It's disappointing because the software itself was functional enough, but your support service made the experience more difficult than it needed to be. Better responsiveness and clear communication would have saved me a lot of effort. I wish you had a more proactive approach rather than making me chase support for answers. Overall, contacting your support was far more work than I expected or found reasonable.